FAQ
Can we send out bulk invoices, or do they have to be done one-by-one?
Yes. You can send invoices to the entire community with just a few clicks. You can also create custom groups for targeted billing. The invoicing system is designed to make sending and tracking payments simple and efficient.
How much does it cost for owners to pay online?
Online processing fees are $1.95 for e-check (ACH) or 3.25% + $0.50 for card payments. These fees may be passed on to the payor or absorbed by the association.
Can we add automatic late fees?
Yes. You can configure one-time late fees, recurring late fees, simple interest, compounding interest, and more.
Can we mail invoices through the system?
Yes. You can mail invoices directly from the platform without printing or going to the post office. Invoices are mailed USPS First Class and include a perforated statement and return envelope.
Can owners still pay by check?
Yes. You can record check or cash payments locally so both the owner and association records stay accurate.
Do you offer a lockbox service?
A lockbox option is available to eliminate paper checks entirely. Payments sent to the lockbox are deposited into the correct bank account and recorded automatically.
How long do online payments take to process?
Card payments generally process in 2–3 business days; ACH payments take 5–7 business days.
Do we need a new bank account to accept online payments?
No. Funds can be deposited into any U.S. bank account.
Can someone with multiple units pay all fees at once?
Yes. Multi-unit owners have a single login that allows them to view and pay all units from one checkout page.
Do homeowners have a portal to view their payment history?
Yes. Homeowners can view charges, payments, and other useful tools within their online portal.
What accounting reports are available?
The system offers more than 30 built-in accounting reports, including general ledger, budget vs. actual, balance sheet, P&L, aging, delinquency, bank reconciliation, and vendor expense reporting. You can also create custom report packets.
Can we do bank reconciliation?
Yes. Full reconciliation tools are built into the platform.
Does the system support cash and accrual accounting?
Yes. You can select whichever method suits your association.
Can I customize my chart of accounts?
Yes. You can add, edit, or delete accounts and assign your own coding structure.
Can we import bank transactions?
Yes. You can connect a live bank feed or upload CSV files.
Does the system support filing 1099s for vendors?
Yes. You can electronically file 1099s directly through the platform, with pre-filled data to simplify reporting.
Can we create report packets for board meetings?
Yes. You can combine selected reports into a polished, branded packet.
Does the bank feed automatically pull transactions?
Yes. The system uses secure bank-sync technology to import transactions daily.
Can we split transactions into multiple categories?
Yes. Transactions can be divided among multiple chart-of-account categories.
Can this replace QuickBooks?
Yes. Many associations use this platform as their standalone accounting system because it is specifically designed for HOA bookkeeping.
Can we create journal entries?
Yes. Journal entries are fully supported.
Can we generate end-of-year reports?
Yes. Reports can be generated for any timeframe, including fiscal year or calendar year.
Can we give our bookkeeper or CPA access?
Yes. You may assign full, limited, or temporary access for external professionals.
Can we track credit cards and other liabilities?
Yes. Liabilities can be tracked using transactions and reporting tools.
Can we track non-bank assets?
Yes. Assets can be added and tracked through the accounting system.
What accounting reports are available?
More than 30 reports are available, including general ledger, budget vs. actual, balance sheet, and more. You can also create custom reporting packets.
Can we track our budget?
Yes. Budgets are easy to set up, edit, export, and copy year-to-year.
Does the system offer a budget vs. actual report?
Yes. This is one of the most commonly used reports.
Can we grant read-only access to certain board members or owners?
Yes. Permissions are fully customizable.
Can we share budgets and reports with the whole community?
Yes. Reports can be stored in public folders, emailed, or mailed. Report packets can also be created for distribution.
Can we add our own chart of accounts?
Yes.
Can budgets be filtered by time period?
Yes. Month, quarter, year, or custom date ranges are all supported.
Can we create a membership directory?
Yes. A directory report can be generated and customized.
Do we need to rebuild the budget each year?
No. You can copy budgets forward each year.
Is bank data secure?
Yes. The platform uses PCI-compliant security standards and 256-bit encryption. Bank account information is never stored on internal servers.
How often is bank data pulled?
If the account is synced, transactions refresh daily.
Can we match offline payments to bank deposits?
Yes. This can be done within the transactions module.
Will both credits and debits pull into the feed?
Yes. All transactions are pulled for reconciliation.
Can we upload bank statements manually?
Yes. CSV uploads are supported.
How does the bank sync work?
The platform uses the Plaid network to securely pull transactions from your bank account into the ledger.
Can we automate vendor coding rules?
Yes. You can create rules based on description, dates, deposit accounts, and more.
Can we add multiple bank accounts?
Yes. You can add as many accounts as needed.
Can we pay vendors online?
Yes. Vendor payments can be made electronically or by mailed check.
Does the system support invoice approvals?
Yes. Invoices can be manually entered or automatically scanned from email, then routed through customizable approval workflows.
How does vendor bill-pay work?
Vendors can email invoices directly to your association. The system scans and imports the data, then you may approve and pay electronically or by mailed check.
Can we print checks locally?
Yes. Local check printing functionality is available.
Does the system track expenses by vendor?
Yes. Vendor-level reporting helps with 1099 preparation and other tax needs.
Can we store vendor documents?
Yes. Each vendor profile can store documents, transactions, and notes.
Are there reports for payments to vendors?
Yes. Several vendor payment and transaction reports are available.
Can we send mass communications to owners?
Yes. You can send community-wide or targeted communications via email, phone call, or text message.
Do we get a custom email address?
The system does not issue email addresses, but you can use your own (e.g., Gmail).
What types of mass communication are supported?
Email, text, phone calls, message boards, and community calendars.
What do communication tools cost?
There is no additional fee for mass communications.
Is there a limit on the number of messages we can send?
No. Use the tools as often as needed.
Can we schedule messages to send automatically later?
Yes. Messages can be scheduled in advance.
Examples of when to send mass texts or calls?
Meeting reminders, pool closures, snow removal, maintenance projects, office closures, and more.
Can we track whether homeowners open emails?
Yes. Message status and email open rates are visible.
Is there a communication log?
Yes. All communications sent to each owner are logged.
Can we send messages to specific groups?
Yes. Tags and filters allow targeted messaging.
How does the mailroom work?
You can send individual or mass mailings—such as invoices, violation letters, vendor checks, or general letters—directly from the system.
How much does it cost to mail letters?
Mailing starts at $0.85 for standard class (includes printing, paper, postage).
What types of mass communication are supported?
Email, text, phone calls, message boards, and community calendars.
Can we mail violation letters?
Yes. Violation notices can be mailed automatically or on demand.
Is mail tracking available?
Yes. USPS tracking status is displayed for each piece of mail.
What documents can we mail?
Any PDF, including invoices, violations, checks, and custom letters.
Are mailed documents stored on the owner’s account?
Yes. Copies of all mailings are saved.
What if the owner has an alternate mailing address?
You can store multiple mailing addresses and select the correct one at the time of mailing.
Can we add fines to violations?
Yes. Fines can be added at creation or later.
Can we mail violations?
Yes. Violation letters can be mailed directly from the system.
Does the system track violation statuses?
Yes. Custom statuses, escalation steps, and reports are supported.
Are reports available?
Yes. Reports can be generated by unit, status, type, date, past-due status, and more.
Can we create violation templates?
Yes. Templates help streamline recurring notices.
Can we create custom statuses?
Yes. These can also trigger automated templates.
How much does it cost to mail a violation letter?
Mailing starts at $0.85.
Is violation history stored?
Yes. A full history is kept for each unit, but new owners cannot see prior owners’ violations.
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23 Broward
351 S. Cypress Road, Pompano Beach, FL, 33060